Thank you for choosing our online store for your reproduction antique map prints. We strive to provide you with the best shopping experience possible, including a transparent and customer-friendly refund and returns policy. Please take a moment to familiarize yourself with the details below.
Refund and Returns Policy
Our policy allows for returns and refunds within 30 days of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.
Certain items are exempt from being returned, including perishable goods (such as food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Please note that the following items are non-returnable:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some situations, only partial refunds may be granted, including:
Books with obvious signs of use
Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
Items not in their original condition, damaged, or missing parts for reasons not due to our error
Items returned more than 30 days after delivery
Refunds Process
Once we receive and inspect your returned item, we will send you an email to confirm its arrival and update you on the approval or rejection of your refund.
If your refund is approved, it will be processed, and the credit will be automatically applied to your credit card or original method of payment within a certain amount of days.
Late or Missing Refunds
If you haven’t received your refund yet, we recommend checking your bank account first. Then, contact your credit card company, as it may take some time for the refund to be officially posted.
If the refund is still not received, please reach out to your bank. Keep in mind that there is often a processing time involved before a refund is posted.
If you have completed these steps and still haven’t received your refund, kindly contact us at {email address} for further assistance.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same one, please send us an email at {email address}, and then proceed to send the item to: {physical address}.
Gifts
If the item was marked as a gift and directly shipped to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift during purchase, or if the gift giver had the order shipped to themselves to present it to you later, we will issue a refund to the gift giver, and they will be informed about the return.
Shipping/Postage Returns
To return your product, please mail it to: {physical address}.
You will be responsible for paying the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. We recommend using a trackable shipping service or purchasing shipping insurance for more expensive items, as we cannot guarantee the receipt of your returned item.
Need Help?
For any further questions regarding refunds and returns, please do not hesitate to contact us